Thank you for visiting Horizon Financial Bank online. At Horizon Financial Bank, your suggestions, questions, comments or concerns are always welcome. If you have a question about a specific product, please ask! If you would like more information about opening an account, please contact the bank directly. We're never more than a call or letter away. Our toll free telephone number is 1-800-859-2035. Customers are also welcome to e-mail Horizon Financial Bank at customerservice@HorizonFinancialBank.com. Please keep in mind that personal information such as dollar amounts and account numbers should never be sent in an e-mail.
Please see our locations tab to find the bank representative who would best be able to fit your needs.
If your ATM Card or Debit Card is lost or stolen be sure to contact the bank immediately. Should the ATM Card or Debit Card be lost or stolen after hours please call the card network at 800-528-2273 or, if you are calling from outside the US, call 812-647-9794.
HFB is committed to helping protect its customers from fraud. Vantiv, the bank’s card processing vendor, employs a 24-hour year-round fraud detection team to assist in this process. Should suspicious card activity be detected, cardholders will be notified either via text or a call to a cell phone or landline number on file. Please respond to the text or call to ensure that legitimate transactions are able to be processed or fraudulent activity can be stopped. This correspondence is legitimate; however, if you are ever uncomfortable in this situation or do not believe it is legitimate, contact the bank immediately and bank personnel will be able to assist you.
To aid in the fraud detection process, cardholders are also asked to contact the bank when traveling and to update telephone contact information promptly.
VISA Purchase Alerts are now available! Visa debit cards and Visa credit cards offered through Horizon Financial Bank are now eligible to receive purchase alerts. Visa Purchase Alerts send real-time text* or email alerts when you make a purchase with your Visa card. Why is this important? Visa Purchase Alerts can keep your account secure by empowering you to catch fraud.
Get started: Go to the Visa website at Visa Purchase Alerts
or go to www.visa.com/purchasealerts. Follow the steps to register your mobile device* and email to receive Visa Purchase Alerts. Choose real-time** text or email alerts based on your selected criteria.
*HFB is not liable for additional carrier fees.
**Actual time to receive a transaction alert is dependent on wireless service and coverage within area.